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[mikep]

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Power Issue - Toronto 2009-12-30

7 posts • Page 1 of 1
Power Issue - Toronto 2009-12-30
by jmo on Wed Dec 30, 2009 7:25 pm

We are currently experiencing a power issue in our 4th floor, Toronto 151 Front data center. We are working quickly to resolve this issue. Further details to come as more information becomes available. We thank you for your patience.
Jason Mosher, Network Operations Center Manager, PEER 1
jmo

Posts: 3
Joined: Tue Mar 25, 2008 4:45 pm
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Re: Power Issue - Toronto 2009-12-30
by jmo on Wed Dec 30, 2009 7:35 pm

During our scheduled maintenance on the UPS in Suite 402, UPS shorted to ground, fire alarm was tripped, power was shutdown, and the technician was injured. We are doing everything we can to get power restored quickly. The technician is currenly en-route to the hospital and we have all staff dispatched to assist. We will keep our forums up to date.
Jason Mosher, Network Operations Center Manager, PEER 1
jmo

Posts: 3
Joined: Tue Mar 25, 2008 4:45 pm
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Re: Power Issue - Toronto 2009-12-30
by jmo on Wed Dec 30, 2009 7:39 pm

The fire department is currently on site investigating the issue before power is returned to the UPS unit. Access to the suite is being restricted until they deem it safe to enter.
Jason Mosher, Network Operations Center Manager, PEER 1
jmo

Posts: 3
Joined: Tue Mar 25, 2008 4:45 pm
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Re: Power Issue - Toronto 2009-12-30
by cpugsley on Wed Dec 30, 2009 7:57 pm

Fire, police, and local hydro are on site. We are currently waiting for them to do an investigation before allowing us back into the building. Just as soon as this has been completed we will re-enter the building and begin working as quickly as possible to restore services.
Charnell Pugsley
Community Evangelist

cpugsley

Posts: 123
Joined: Mon Nov 26, 2007 4:09 pm
Location: San Antonio, Texas
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Re: Power Issue - Toronto 2009-12-30
by cpugsley on Wed Dec 30, 2009 8:43 pm

We have been cleared by the fire and police department to enter the suite, however we are awaiting the decision by the Ministry of Labor to re-energize since there were injuries on site. Injuries appear to be non-life threatening.
Charnell Pugsley
Community Evangelist

cpugsley

Posts: 123
Joined: Mon Nov 26, 2007 4:09 pm
Location: San Antonio, Texas
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Re: Power Issue - Toronto 2009-12-30
by cpugsley on Wed Dec 30, 2009 9:28 pm

We have been cleared by the Ministry of Labor and are preparing to restore power. We will post another update once clients are able to access the suite.
Charnell Pugsley
Community Evangelist

cpugsley

Posts: 123
Joined: Mon Nov 26, 2007 4:09 pm
Location: San Antonio, Texas
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Re: Power Issue - Toronto 2009-12-30
by cpugsley on Wed Dec 30, 2009 9:39 pm

Power has been restored. We have a full staff on site for remote hands. For clients experiencing issues getting their equipment back online, please contact us:

cpugsley

Posts: 123
Joined: Mon Nov 26, 2007 4:09 pm
Location: San Antonio, Texas

[Daniii]

Incredible. Further proof that things electrical work because they have smoke stored in them. Let the smoke out and poof - no workee.

Hope the tech wasn't hurt too badly.

[capngeo]

Yeah they quit working if you let the fire out too